Opening a Dispute
You can now open disputes on specific Venmo payments and transactions inside the app. Read on for details on how to open a dispute in your Venmo app.
How do I open a dispute?
Once you identify a transaction(s) that needs to be disputed, you can start a dispute inside the Venmo app.
When filing a dispute, you will want to choose the situation that best describes the reason for your dispute. Please attempt to answer every question with as much detail as possible.
Follow these steps to open a dispute:
Go to the Me tab
Select the transaction you want to dispute
Tap Need Help?
Select the statement that best describes your situation
To include other unauthorized transactions, select Add more
After selecting your transactions, tap Add
Tap Next
Add any additional information
Tap Submit Issue
If prompted, reset your Venmo password